Article 1 - Definitions
In these conditions the following terms have the following meanings: Reflection period: the period within which the consumer can make use of his right of withdrawal; Consumer: the natural person who does not act in the exercise of a profession or business and who enters into a distance contract with the entrepreneur; Day: calendar day; Duration transaction: a distance contract with regard to a series of products and / or services, the delivery and / or purchase of which is spread over time; Durable medium: any means that enables the consumer or entrepreneur to store information that is addressed to him personally in a way that enables future consultation and unaltered reproduction of the stored information. Right of withdrawal: the possibility for the consumer to cancel the distance contract within the cooling-off period; Entrepreneur: the natural or legal person who offers products and / or services to consumers from a distance; Distance contract: an agreement whereby, in the context of a system organized by the entrepreneur for distance sales of products and / or services, up to and including the conclusion of the agreement, only one or more techniques for distance communication are used; Technology for distance communication: means that can be used to conclude an agreement, without the consumer and entrepreneur being simultaneously in the same room;
Article 2 - Identity of the entrepreneur
Trading under the name / names: Video Game Sneakers Mailing address: Statensingel 17 2805 BE Gouda Telephone number: +31 182 600 938 Email address: firstname.lastname@example.org Chamber of Commerce number: 74774166
Article 3 - Change of conditions
Video Game Sneakers reserves the right to change these terms and conditions and the content of its website, without personally informing the customer and without the latter being able to claim compensation. As a result, the consumer will have to check for himself that no changes have been made to the general terms and conditions of Video Game Sneakers.
Article 4 - Assortment
All products offered by Video Game Sneakers are described as completely as possible and in good faith. All products are 100% authentic and are shipped in original packaging (if still present). The indicated prices include VAT (21%) and include (possible) administration, service and / or shipping costs, unless explicitly stated otherwise. The images and descriptions are presented in such a way that they form a realistic picture of the product you are purchasing. However, the colors may differ from the actual product due to technical reasons.
Artikel 5 - Beschikbaarheid
Al de producten op in onze online winkel worden aangeboden tot uitputting van de voorraad. Indien een product tijdelijk of definitief uit voorraad is, informeren wij u zo snel mogelijk en kunt u alsnog beslissen een deel van, dan wel uw volledige bestelling te annuleren. Video Game Sneakers kan niet aansprakelijk gesteld worden voor schade, die zou kunnen voortkomen uit het tijdelijk dan wel definitief niet voorradig zijn van een artikel.
Article 7 - Delivery
The delivery period of a product is a maximum of 14 working days if the product is in stock. When the maximum delivery period, for whatever reason, is exceeded by Video Game Sneakers, it will notify you immediately (telephone, app, letter or e-mail). In that case you have the authority to terminate the agreement with Video Game Sneakers by notifying this in writing by e-mail or to Video Game Sneakers. If import duties are charged on the products that we ship to you abroad, these costs are for your own account. If the order is refused due to the import costs to be paid, the return costs will also be for your own account. When you choose to collect your ordered product (s) from us, you must do so within 14 days. If not collected, the ordered product will be offered again after 14 days in our webshop and physical store, being a stand.
Article 8 - Our right to cancel the order.
We explicitly reserve the right to cancel an order without being responsible for costs and damage in the following situations: We have not received any payment through our payment provider The product is no longer in stock The stated price was incorrect
Article 9 - Return
Video Game Sneakers reserves the right to refuse returned products or to credit only part of the amount already paid if it is suspected that the product has already been used or through the fault of the consumer (other than Video Game Sneakers or the supplier of the item) is damaged. If you cancel the agreement, you will receive the cost of the product values back from us. We may withhold a refund until we have received the goods back. If you have paid an amount, Video Game Sneakers will refund this amount as soon as possible, but no later than 14 days after receipt of the return shipment. If the package has been delivered to a collection point, it is possible that the package will be returned as soon as the customer does not collect it on time, in these cases the costs will be passed on to the customer. If the package is returned due to refusal at the door, these return costs will also be passed on to the customer. If we refund money, you should take into account that this takes a maximum of 10 working days. We depend on our payment provider for this.
Article 10 - Warranty
Video Game Sneakers guarantees that the goods to be delivered meet the usual requirements and standards that can be set for them and are free from any defects. The proof of purchase serves as proof of the warranty. Video Game Sneakers is never obliged to pay any compensation to the consumer, unless there is intent or gross negligence on the part of Video Game Sneakers. Video Game Sneakers is never liable for consequential or business damage, indirect damage and loss of turnover. If Video Game Sneakers, for whatever reason, is obliged to compensate any damage, the compensation will never exceed an amount equal to the invoice value with regard to the product that caused the damage. Without prejudice to the provisions of this article, there can be no warranty if wear and tear can be considered normal and further in the following cases: if changes have been made in or to the product, including repairs that have not been carried out with the permission of Video Game Sneakers; if the original invoice cannot be submitted, has been changed or made illegible; if defects are the result of non-intended use or improper use; if damage is caused by intent, gross negligence or negligence. The consumer is obliged to indemnify Video Game Sneakers against any claim that third parties may assert against Video Game Sneakers with regard to the agreement, insofar as the law does not prevent the relevant damage and costs from being borne by the Buyer. . The consumer is obliged to return the product to Video Game Sneakers in order to ensure a proper assessment and settlement of the warranty claim. If a complaint is declared well-founded, Video Game Sneakers undertakes to deliver an equivalent product unless otherwise agreed with the consumer.
Article 11 - Liability
Video Game Sneakers is only liable if obvious negligence and carelessness can be referred to in the handling of its customers. Although the utmost care has been taken in compiling the content of this online store,: Video Game Sneakers excludes any liability for inaccuracies, incompleteness and any consequences of acting on the basis of information available on or through this site. By viewing and drawing up these general terms and conditions, all rights and obligations of the buyer (consumer) and Video Game Sneakers as seller (entrepreneur) have been included and are obliged to fulfill these obligations and to respect rights. In doing so, we hope for a reliable and long-term relationship to meet your needs for our products. Dutch law is applicable to all legal relationships between the contractor (entrepreneurs) and the client (consumer). All disputes, to the extent that fall within the competence of the district court, will in the first instance be tried by the competent court instead of the contractor (entrepreneur).
Article 12 - Complaints procedure
If the consumer has had such an unpleasant experience with our customer service, we offer you the opportunity to email a complaint to email@example.com with in the title: COMPLAINT (order number). We discuss these complaints internally and provide feedback within 10 working days. Video Game Sneakers always tries to provide an appropriate solution.
Shipping & Returns
To send Video Game Sneakers sends all orders with Post.nl. . We strive for a delivery as soon as possible, but unfortunately cannot guarantee the stated delivery period of Post.nl. The delivery period of a product is a maximum of 7 working days if the product is in stock at the time of purchase. After payment of your purchase you will receive an email within 24 hours containing the track and trace number of Post.nl.
Still not satisfied with your purchase? Or is it broken? And does your return meet our return conditions? Then we will refund the order value as soon as possible. The shipping costs of the return shipment are for your own account.
If you want to return a product, it must meet the following conditions:
1. The return is requested within the legal 14 days after delivery and sent to Video Game sneakers
2. The product is in the undamaged original packaging and packed in a shipping box
3. The product must be returned in its original condition, if a product is damaged and / or dirty, the return will be accepted but a fine of € 40 will be deducted. The remaining amount will be transferred to the account used to pay.
4 Enclose the original Video Game Sneaker invoice that you received with the package.
5 Name and account number of the account to which the return amount should be transferred (note this on the original invoice) and the reason for return
You can then return the products at the following return address:
Video Game Sneakers Mailing address: Statensingel 17 2805 BE Gouda
After we have received the product from you, we will review the situation and keep you informed of the return status.
Payment methods Pay safely, easily and quickly with the following payment methods:
IDEAL One of the largest and most used online payment methods in the Netherlands. More than 100,000 web shops are affiliated with IDEAl. This also includes the largest online sneaker stores. More than 60% of consumers still choose IDEAL to buy sneakers online. The largest Dutch banks are affiliated with IDEAL
Paypal One of the best-known online payment methods, mainly in the sneaker world, this is widely used. It was founded in 1998 and has been voted the best financial service on the internet 5 times in a row in the Dutch Thuiswinkel Award. For example, Paypal in Belgium was chosen as the BeCommerce Award in 2010.
Creditcard (VISA en Mastercard)
Bank contact This payment method works almost the same as IDEAL. Until today it is the market leader in electronic payments. Our Belgian sneaker customers often buy with Mister Cash.
What are the "legal grounds" for using your data?
According to privacy legislation, we must say what "legal grounds" we have to use your data. We need information from you because of the contractual agreements between you and Video Game Sneakers, such as your purchase of a product or your right to warranty. This is the case with:
- To order
- In return
Contact customer service
In addition, we can use your data for "legitimate interest". This means that we want to provide all our customers with the most optimal, personal service. For example, we contact customers who have left their shopping cart to see if there was a problem. We always think of your privacy. This is true for:
- Reviews & customer satisfaction survey
- Contact our customer service
- Visit of the Video Game Sneakers website
- Account Newsletter & e-mail personal advice
- Social media
- Security, wifi & cameras
We may also have legal obligations to use your data, for example when we suspect fraud. Sometimes you have given us permission to use your data, such as when you sign up for the newsletter.
Who has access to your data?
We will only pass on your data to other parties if that is really important for our services. This concerns these parties:
- Delivery partners
- IT Partners
- Payment partners
- Parties that collect our reviews.
The parties who receive your data may only use it to provide you with a service on behalf of Video Game Sneakers. We never sell your data to third parties.
We place cookies with you as soon as you continue to use our website after receiving the 'cookie notification' when you visit our website. These cookies ensure that you do not have to constantly fill in or download the same information when you return. Cookies help us understand how you use our website. We can use this information to make our website better, easier and more customer-friendly. We also use the cookies for marketing purposes. In addition to cookies, we use Facebook pixels, this way we can measure the results of our advertisements. If you want to use our website optimally, it is important that we place cookies with you. If you want to delete the placed cookies, our website may not work optimally.
What are your rights?
Do you want to view your personal data and receive a copy or do you want to change, delete or limit your data? Send us an email at firstname.lastname@example.org.
If you have questions or complaints about your data and the protection of your privacy, you can contact us by emailing or calling.
Telephone: +31 182 600 938 COC: 74774166
PRODUCTS AND PRICES Video Game Sneakers makes every effort to display and maintain the products and prices on our website as well as possible. However, printing and typing errors are reserved. The products and offers are valid while stocks last.
Video Game Sneakers is very careful with the rights based on information, photos and images. The information, photos and images used on this website come from our own source, collaborating partners, suppliers or from public sources. As far as Video Game Sneakers could ascertain, no express claims on rights are based on the information, photos and images from public sources as used on this website. We assume that they therefore do not contain any rights and can be republished free of rights. Should rights nevertheless rest on the information, photos or images used by Video Game Sneakers, please contact Video Game Sneakers. The information, photos or images will then be removed as soon as possible.